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Millennials: Will they force an end to the era of cost shifting in healthcare?

by Brian Melanson | Product Innovation

For quite some time, I have been tracking the Millennial population in the United States. As someone who is asked to think constantly about where things are heading in healthcare, it is very hard to ignore these 75.3 million new consumers (on their way to 81.1 million...

Convenience is the new quality in healthcare…sort of…

by Brian Melanson | Product Innovation

I have heard that convenience is the new quality when building insurance products and delivering healthcare services. I remember thinking about that statement when I first heard Aetna CEO Mark Bertolini talk about his vision around this very notion in 2011. I heard...
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